Privacy Policy
Last updated:
Privacy at a glance
- Who we are: The Cozy Print, 171 Oliver St Apt 1, Newark, NJ 07105, US — contact support@thecozyprint.shop.
- What we collect: what you give us to fulfil an order (name, addresses, email, order notes, photos) and basic technical data from your visit.
- Your photos: used only to print your order and deleted 30 days after delivery.
- We never sell your personal information.
- Your choices: ask us to access, correct or delete your information at any time by email.
Personalised blankets, pillows and sweatshirts mean you trust us with more than an address. You might send us your children’s names, a wedding date, a photo of a parent who has passed away. We take that seriously. This policy explains, in plain language, what information we collect when you visit thecozyprint.shop or place an order, why we need it, who else sees it, how long we keep it and what you can ask us to do with it.
1. Who is responsible for your information
The Cozy Print is responsible for the personal information described in this policy. You can reach us by email at support@thecozyprint.shop or by post at The Cozy Print, 171 Oliver St Apt 1, Newark, NJ 07105, US. We answer privacy questions within 24 hours on business days, the same as any other support request; complex requests may take longer to complete, and we will tell you if so.
2. What we collect and why
| Information | Why we need it | How long we keep it |
|---|---|---|
| Name, email, billing and shipping address, phone number if you enter one at checkout | To process, print and deliver your order and to send order emails | For as long as needed for the order, accounting and legal obligations |
| Order notes (names, dates, messages you want printed) | To print exactly what you asked for | With the order record |
| Photos you email for personalisation | To print them on your blanket, pillow or sweatshirt | Deleted 30 days after delivery |
| Emails and support tickets | To answer questions, handle returns and keep a record of what was agreed | As long as needed to resolve the request and any follow-up |
| Account details, if you create an account (email, password stored in encrypted form, saved addresses) | To let you see past orders and check out faster | Until you ask us to close the account |
| Technical data (IP address, browser type, pages viewed, cookies) | To keep the site working, secure and fast, and to remember your cart | Short periods, as described in section 6 |
We do not ask for, and do not want, sensitive information such as health details or government ID numbers. If personalisation involves something sensitive — a memorial blanket, for instance — we use the names and photos only to print your order, with care.
Payment information
Payment details are entered on the secure payment form of the payment provider shown at checkout. We do not see or store full card numbers. We receive confirmation that a payment was made, the amount, and limited details needed for refunds and fraud prevention. Never send card numbers to us by email.
3. Your personalisation photos
Photos are the most personal thing customers share with us, so they get their own section.
- Use: we use your photos only to print the item you ordered. We do not use them in advertising, on our website or on social media.
- Access: only the people and service providers involved in producing your order can see them.
- Deletion: photos are deleted 30 days after your order is delivered. If you want a reprint later, you may need to send the photo again.
- Earlier deletion: if you cancel an order within 24 hours, or simply want a photo removed sooner, email us and we will delete it and confirm.
- Other people in the picture: please only send photos you have the right to use, and be mindful of other people in them, especially children.
4. How we use your information
- Fulfilling your order: printing, packing, shipping and sending order, dispatch and tracking emails.
- Customer support: answering questions, handling changes within 24 hours, returns, refunds and store credit.
- Keeping the store safe: preventing fraud, abuse and security incidents.
- Improving the store: understanding, in aggregate, which pages are used so we can make the site easier to navigate.
- Meeting legal and accounting obligations, such as keeping sales records.
We do not send marketing emails unless you have clearly asked for them. Order and support emails are not marketing; they are part of serving your order.
5. Who we share information with
We share only what each party needs to do its job:
- Production and fulfilment partners who print and pack your order receive the product details, your personalisation and photos, and the shipping address.
- Carriers receive your name, shipping address and sometimes your email or phone so they can deliver and send tracking updates.
- Payment providers process your payment and refunds under their own privacy terms.
- Hosting and technical providers run our website, email and security services.
- Authorities, when the law requires us to, or to protect our customers and our store against fraud.
We do not sell or rent your personal information, and we do not share it with other companies for their own marketing.
International transfers
We are based in the United States and deliver to the United States, Canada, Australia and New Zealand. Your information may be processed in the United States or wherever our service providers operate. We choose providers that protect personal information appropriately.
6. Cookies and similar technologies
Our site uses cookies — small files your browser stores — mainly to make the store work. They keep items in your cart, remember that you are signed in, and protect forms against misuse. Some cookies help us understand, in general, how visitors use the site.
| Type | Purpose | Can you turn it off? |
|---|---|---|
| Essential | Cart, checkout, account sign-in and security | Not without breaking the cart and checkout |
| Preferences | Remembering choices such as recently viewed pages | Yes, in your browser settings |
| Performance | Caching pages so the store loads quickly | Yes, in your browser settings |
You can delete or block cookies in your browser settings. If you block essential cookies, you will not be able to place an order.
7. How long we keep information
We keep personal information only as long as we need it for the purposes above. Order records are kept for accounting and legal reasons. Personalisation photos are deleted 30 days after delivery. Support emails are kept while they are useful for resolving your request and any follow-up such as a return. When information is no longer needed, we delete it or make it anonymous.
8. How we protect your information
Our site uses an encrypted connection (HTTPS) on every page. Access to order information is limited to the people who need it. Passwords for customer accounts are stored in encrypted form. No method of storing or sending information over the internet is perfectly secure, but we work to protect your information and will tell you if a breach affects you where the law requires.
9. Your rights and choices
Wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete your information, unless we must keep part of it for legal or accounting reasons;
- delete your personalisation photos sooner than 30 days after delivery;
- close your customer account;
- stop any marketing emails, if you ever asked for them.
Email support@thecozyprint.shop from the address you used with us. We may ask you to confirm details of a past order to make sure we only share or delete information at the request of the right person. We will not treat you differently for using your privacy rights.
Residents of particular states and countries
Some US states, and Canada, Australia and New Zealand, give residents specific privacy rights, such as the right to know, correct and delete personal information and to complain to a regulator. We honour these requests through the same email address. Because we do not sell personal information, there is nothing to opt out of in that respect. If you are not satisfied with our answer, you can contact the privacy regulator in your country or state.
10. Children
Our store is meant for adults. We do not knowingly collect personal information from children under 13. Children’s names and photos often appear in personalisation, but they are provided by a parent, grandparent or other adult who orders, and they are used only to print the order and deleted on the schedule above. If you think a child has given us information directly, contact us and we will delete it.
11. Gifts and other people’s information
When you send a gift, you give us the recipient’s name and address. We use them only to deliver that order. If you include names or photos of other people in your personalisation, please make sure they would be comfortable with it — and remember that a blanket with a full name and date of birth on it will be seen by everyone who visits the house.
12. Links to other sites
Our pages may link to a carrier’s tracking page or a payment provider. Those sites have their own privacy policies, and we are not responsible for how they handle information.
13. Real situations, answered
“Can you keep my photos for next Christmas?”
We delete personalisation photos 30 days after delivery, so please keep your own copy and send it again for a new order. This protects your family’s pictures from sitting on servers longer than needed.
“I want my account and order history deleted.”
Email us from the address on the account. We close the account and delete the information we are not required to keep, and we tell you what remains and why (for example, sales records for accounting).
“I received an email asking for my card number in your name.”
That was not us. We never ask for card numbers, passwords or one-time codes by email. Do not reply, and forward the message to us so we can warn other customers.
14. Changes to this policy
We may update this policy when our services or the law change. The date at the top shows when it was last updated. For significant changes, we will make the update clear on this page.
15. Contact us
Questions about privacy: support@thecozyprint.shop — we reply within 24 hours on business days. Postal address: The Cozy Print, 171 Oliver St Apt 1, Newark, NJ 07105, US. See also our Terms of Service, Contact Us and the Help Center.