Contact Us

Last updated: October 29, 2026

Whether you are halfway through choosing between a photo blanket and a name blanket, wondering whether your sister’s Christmas sweatshirt will fit, or need to fix a typo before printing starts, we are here to help. We answer by email, so you always have a written record of what we agreed — especially useful when names and dates are going to be printed.

1. Email us

Write to support@thecozyprint.shop. We reply within 24 hours on business days. Messages sent on a Saturday, Sunday or public holiday are answered on the next business day. If your question is about an existing order, put the order number in the subject line — for example, “Order 1307 – photo for pillow” — so we can find everything straight away.

Changing an order? Be quick

Orders can be changed or cancelled within 24 hours of being placed. If you need to correct a name, swap a photo or fix an address, email us as soon as you notice. Your request counts as long as it reaches us within the 24 hours, even if our reply comes on the next business day. Details are on Cancel or Change an Order.

2. What to include in your message

A complete first message usually means we can solve things in one reply:

• Your order number (from the confirmation email) and the name used at checkout.
• Which item you mean, if the order has several — “the 50×60 blanket” or “sweatshirt 2, size M”.
• What you need, in a sentence or two.
• Photos if something arrived damaged or printed differently from your order notes — one of the whole item and one close-up, in daylight.
• The full corrected text if you are changing personalisation, exactly as it should be printed.

Please never send card numbers, security codes or passwords by email. We will never ask for them.

3. Find the right answer faster

4. Questions before you order

We are happy to help before you buy. Common pre-order questions:

• “Will this photo print well?” Email us the photo and the product you are considering. We will tell you honestly whether it is bright and sharp enough for a large blanket or better suited to a pillow.
• “How many names fit?” Tell us the names and the design you like, and we will suggest a size that gives them room.
• “Will it arrive in time?” Tell us the date and the destination. Orders usually arrive about 8–17 business days after ordering, and we will say plainly if a date is too tight.
• “Which size for my dad?” Measure a sweatshirt he already likes; our Size Guide explains how, and we can help compare.

5. Help after delivery

Something is wrong with my item

Email us with your order number and photos. If an item is damaged, faulty or printed differently from your order notes, we offer a reprint or a refund, and any return postage is free.

It is fine, but not quite right for me

You have 60 days from delivery to return it for any reason, with our free return label. Your refund is issued within 7 days of us receiving the return, or you can ask for store credit that never expires.

My parcel has not arrived

Check the tracking link in your dispatch email or on the Order Tracking page. If the estimate has passed or tracking shows “delivered” but you cannot find it, email us and we will look into it with the carrier.

6. Bulk, group and family orders

Planning matching sweatshirts for a family reunion, blankets for a team of volunteers or pillows for a wedding party? Email us before ordering with the products, the number of pieces, the names or text for each, the sizes and the delivery date. We will tell you how to place the order so the personalisation for each piece is clear, and whether your date is realistic. Shipping is free to the United States, Canada, Australia and New Zealand, whatever the size of the order.

7. Business details

The Cozy Print · 171 Oliver St Apt 1 · Newark, NJ 07105 · United States

Email: support@thecozyprint.shop

This is our business address for correspondence. Please do not send returns to this address unless our return instructions tell you to — every return starts with an email so we can send you the free return label and the right address.

8. Our reply promise

We reply to every email within 24 hours on business days. If your question needs a carrier check or a closer look at a photo, our first reply tells you what we are doing and when to expect the next update. If you have not heard from us within that time, check your spam or promotions folder, then email again — occasionally messages with large photo attachments do not get through, and a second email with fewer attachments usually does.

9. Tips for emailing photos

• Attach original files rather than screenshots.
• Send large collages in two or three emails with the same order number in the subject.
• Name files helpfully if you can, such as “pillow-front.jpg” or “blanket-photo-1.jpg”.
• Tell us which photo goes on which item and in what order.

Photos are used only for your order and deleted 30 days after delivery. If you send a photo before ordering just to ask our opinion, it is used only to answer you, and you can ask us to delete it at any time. Keep your own copy of every photo you send, because we cannot return the files to you later.

10. Feedback and ideas

Have an idea for a design, a holiday you would like us to cover, or a suggestion for making personalisation easier? Email us — we read every message and use your ideas to improve the store. Maybe you would love a design for a family birthday tradition, a lettering style that suits long surnames, or a blanket size for a bunk bed. Tell us what you would make if you could. We will never publish your words or photos without your permission.

11. What happens after you email us

12. Customers in Canada, Australia and New Zealand

You get exactly the same support as customers in the United States: the same email address, the same 24-hour reply time on business days, the same free shipping, 60-day returns and free return labels. Our business days follow the US calendar, so a question sent on a Monday morning in Sydney reaches us during our Sunday and is answered on our Monday. Mention your country in your first email so we can give you advice that fits — for example, about how import charges work for deliveries to your country, which depend on that country’s rules.

13. Sensitive orders

Some orders are for difficult moments: a memorial blanket with a parent’s photo, a pillow for a family going through a loss, a gift for someone in hospital. If you would like to talk through wording, photos or timing before you order, write to us. You do not need to explain more than you want to. We handle these photos and words with care, use them only for your order and delete the photos 30 days after delivery.

14. Accessibility

If anything on our website is hard to use — small text, a button that does not respond, a form that does not work with your screen reader — please tell us by email. We will help you complete your order by email in the meantime and use your feedback to improve the site.

15. Before you email: a two-minute checklist

• Have you checked your confirmation email? It repeats your order notes, so you can see exactly what will be printed.
• Is your question answered on the FAQs page? Most questions about order notes, photos, timing and returns are.
• Do you have your order number ready? It is the quickest way for us to find your order.
• If you are changing personalisation, have you written out the complete new line, not just the part that changes?
• If something arrived damaged, have you taken a photo of the item and of the packaging?

None of this is required — if in doubt, just write to us and we will take it from there.

16. How quick fixes work: three examples

“I typed the wrong year.”

Say you realise an hour after ordering that your “est. 2014” pillow should read 2015. Email “Order 1315 – change year to 2015”; because you are inside the 24-hour window, we update the order before printing and confirm by email.

“Can the blanket go to my mother instead?”

Say that the morning after ordering you decide to send the blanket to your mother in Ontario instead of your own address. Email us within 24 hours of ordering with her full address, and we update the shipping address. Shipping stays free.

“The sweatshirt is too big.”

Say the XL sweatshirt turns out too roomy three weeks after delivery. Email us; we send a free return label, you reorder the size L, and your refund for the XL is issued within 7 days of it reaching us.

Visit the Help Center for more guides, or go straight back to the shop.