FAQs

Add the item to your cart and go to checkout. In the order notes box, type the names, dates or message exactly as you want them printed — capital letters, accents and punctuation included. If you order several pieces, write one line per item, for example “Blanket: The Okafor Family est. 2016 · Pillow: Home Sweet Home · Sweatshirt (L): Grandpa Joe”. Personalising costs nothing extra.

Place your order and write “photos by email” plus any captions in the order notes. Then email your photos to support@thecozyprint.shop with your order number in the subject line. Send original files rather than screenshots, and tell us which photo goes on which item. If photos are missing, we email you and wait for them before printing.

No. We print exactly what you type in the order notes and do not send proofs or mockups before production. Please check spelling carefully before ordering. You can change your personalisation within 24 hours of placing the order — see Cancel or Change an Order.

Bright daylight photos with faces in focus. Dim, heavily zoomed or blurry photos print darker or softer on fabric than they look on a phone. If you are unsure, email us the photo before ordering and we will give you an honest opinion.

It depends on the design and the size. Short lists look lovely on any size; long lists of grandchildren’s names have more room on a larger blanket. Email us the names and the design you like, and we will suggest a size.

No. Logos, characters and other people’s artwork belong to their owners. We are happy to suggest an original alternative, such as your name in team colours. Our Intellectual Property Policy explains more.

Yes. A child’s drawing or a grandparent’s handwritten note makes a lovely blanket or pillow. Scan or photograph it flat, straight and in daylight, and email the file with your order number. It is used only for your order and deleted 30 days after delivery.

Yes, and we handle these orders with particular care. If you would like to talk through the wording or which photo to use before ordering, email us — you do not need to explain more than you want to. Photos are deleted 30 days after delivery.

No extra step is added, because we do not send proofs. Printing still takes 1–3 business days. The only delay comes from missing information — for example, a photo that has not arrived — because we wait for it before printing.

Yes, within 24 hours of placing it. Email support@thecozyprint.shop with your order number and the full corrected text, size or address. Cancellations within 24 hours are refunded in full to your original payment method. After 24 hours printing may have started, so changes are no longer possible, but you can still return the item within 60 days of delivery.

Email us within 24 hours with both order numbers and tell us which one to cancel. The cancelled order is refunded in full.

Place a new order for the extra item and mention the first order number in the order notes. Shipping is free on every order to the US, Canada, Australia and New Zealand, so a second order costs nothing extra to ship.

Yes. Add each sweatshirt in the size you need, then list one line per sweatshirt in the order notes with its size and name or role, for example “Sweatshirt 1 (L): Papa · Sweatshirt 2 (M): Mama · Sweatshirt 3 (S): Lily”. One order, one payment, free shipping.

Usually because we are waiting for something from you — a photo mentioned in the order notes or an answer to a question we emailed. Check your inbox and spam folder for a message from support@thecozyprint.shop. Printing takes 1–3 business days once we have everything.

We cannot redirect a parcel ourselves once it has shipped, but you can often ask the carrier for a redirect or hold using your tracking number. Within 24 hours of ordering, we can change the address for you.

We ship from the USA to the United States, Canada, Australia and New Zealand. Shipping is free to all four countries with no minimum spend and no code. We do not currently ship to other countries. See Shipping & Delivery.

Printing and packing take 1–3 business days. Transit takes 7–14 business days to the US, Canada, Australia and New Zealand. Most orders arrive about 8–17 business days after ordering. Business days are Monday to Friday, excluding public holidays.

We suggest ordering at least four weeks before December 25. December is the busiest time for carriers, and public holidays pause the business-day count. For Thanksgiving and Valentine’s Day, four weeks ahead is also a comfortable plan.

When your order ships, we email a tracking number. You can also check status on the Order Tracking page with your order number and the email used at checkout.

Check around the door, with neighbours and any mailroom, and look for a carrier notice. Then email us with your order number. We will look at the carrier record with you, keep you updated and, if the parcel is confirmed lost, agree a fair solution such as a reprint or a refund.

That depends on the destination country’s rules and the value of the parcel. We do not add import duties or taxes at our checkout; if a carrier or customs authority requests a payment on delivery, it is set by that country. Ask us before ordering if you are unsure.

Yes. Enter the recipient’s name and address as the shipping address. If it is a surprise, mention that in the order notes.

We do not offer separate gift wrapping or printed gift cards. If you want the parcel to be a surprise, enter the recipient’s address and mention it in the order notes, and share your own message with them separately.

Yes. Every item, personalised or not, can be returned within 60 days of delivery for any reason, including a change of mind. See Returns & Exchanges.

We do. We send you a free prepaid return label for every return, including change-of-mind returns.

We issue your refund within 7 days of receiving your return, to your original payment method. How long it takes to appear on your statement then depends on your bank or payment provider. See the Refund Policy.

Yes — just ask in your return email. Store credit never expires and can be used on any future order.

Email us with your order number and clear photos. We offer a reprint or a refund, and any return postage is free.

Return the item with the free label and place a new order for the size, colour or design you want. Your refund for the returned piece is issued within 7 days of us receiving it.

Yes. Tell us which item you are returning and only that item is refunded. The return label is free.

Yes. Ask them to email us with the order number or the buyer’s name. Refunds go to the buyer’s original payment method, or we can offer store credit in the recipient’s name.

Adult sweatshirts come in S, M, L, XL, 2XL and 3XL. The most reliable way to choose is to measure a sweatshirt you already like and compare it with the measurements on the product page. Our Size Guide shows how.

Sizes are listed on each product page with exact measurements. Our Size Guide explains how to pick a blanket for a lap, a sofa or a bed, and a pillow size for your space.

Follow the care label. In general: wash cold on a gentle cycle, inside out for sweatshirts and pillow covers, no bleach or fabric softener, tumble dry low or hang to dry, and never iron directly on the print.

Very close, but not identical. Screens are backlit and vary between devices, and printed fabric always looks a little different. Photo prints follow the brightness of your original photo.

The payment options available for your order are shown at checkout. Prices are in US dollars, and payment is taken when you place the order. See Payment Methods.

No sales tax is added at our checkout. Import duties or taxes for deliveries to Canada, Australia or New Zealand depend on the destination country’s rules.

No. You can check out as a guest. An account simply lets you see past orders and save addresses.

They are used only to print your order and are deleted 30 days after delivery. You can ask us to delete them sooner. See our Privacy Policy.