Cancel or Change an Order

Last updated: October 29, 2026

It happens to everyone. You place an order for a blanket with all the grandchildren’s names, put the kettle on, and only then remember that little Theodore goes by “Teddy”. Or you realise the parcel is heading to your old apartment. Because every piece at The Cozy Print is printed for you, we keep a short, clear window in which you can change your mind before anything is printed: 24 hours from the time you order.

1. Why there is a 24-hour window

We do not send proofs or mockups before production. Instead, we print exactly what you type in the order notes box at checkout. That keeps things quick — your blanket can be on its way within 1–3 business days — but it also means that once your design is printed onto fleece or cotton, it cannot be undone. The 24-hour window gives you a calm moment to reread your confirmation email, check the spelling of every name and make sure the address is right.

The 24 hours are counted from the time shown on your order confirmation email, whatever day of the week it is. If you order at 9 pm on a Saturday, you can make changes until 9 pm on Sunday.

2. What you can change within 24 hours

3. How to ask for a change

1. Find your order number. It is in the subject and the body of your confirmation email.
2. Email us straight away. Send it to support@thecozyprint.shop with “Change” and your order number in the subject line, for example “Change – order 1042”. You can also use the Submit a Ticket page.
3. Write the full new version. Instead of “fix the second name”, write the complete corrected line: “The Alvarez Family · est. 2009”. That way there is nothing for us to interpret.
4. Wait for our confirmation. A change is only made once we have confirmed it by email. We reply within 24 hours on business days. If your request arrived inside the 24-hour window, it counts even if our reply comes later.

Please do not place a second order with the correction and leave the first one open — both might be printed. Email us instead, and we will update the original order.

4. How to cancel an order

To cancel completely, email support@thecozyprint.shop within 24 hours of ordering with “Cancel” and your order number in the subject. Once we confirm the cancellation, the full order amount is refunded to your original payment method. How quickly the money shows on your statement depends on your bank or payment provider; our Refund Policy explains this.

You do not need to give a reason. A short note is welcome, though — if the problem was a size question or a photo worry, we may be able to help you get it right instead.

5. After the 24-hour window

After 24 hours your order may already be printing, and printed fleece, cotton and pillow covers cannot be reused. From that point we cannot change or cancel the order. You are still protected, though:

• Once your order is delivered, you have 60 days to return it for any reason, with a free return label — see the Returns & Exchanges Policy.
• Your refund is issued within 7 days of us receiving the return.
• If the item is damaged, faulty or printed differently from your order notes, we offer a reprint or a refund.

Write to us anyway if you notice something after 24 hours. If, by chance, the order has not been printed yet, we will tell you, and we will always explain what we can do.

6. Changing the shipping address

Within 24 hours of ordering we can update the delivery address to any address in the United States, Canada, Australia or New Zealand. Shipping stays free. Send the complete new address — name, street, apartment or unit number, city, state or province, postcode and country.

After the parcel has shipped we cannot redirect it ourselves. You can often ask the carrier for a redirect or a hold using the tracking number from your dispatch email. If the parcel comes back to us because the address could not be used, we will contact you to arrange the next step.

7. Real-life examples

The misspelt family name

You ordered a throw pillow reading “The Alvarex Family · est. 2009” and noticed five hours later that it should be “Alvarez”. You emailed “Change – order 1188” with the corrected line. Because you were inside the 24-hour window, we updated the order notes before printing and confirmed by email. The pillow arrived with the right name.

Matching sweatshirts: one size swap

You ordered five holiday sweatshirts for the family photo — two adult L, one M, and two kids’ sizes — and the next morning your sister says she would rather have an XL. You emailed within 24 hours with the line “Sweatshirt 2: change L to XL”. We updated it and the set shipped together.

The cancelled surprise

You ordered a photo blanket for a friend, then found out the family had already ordered one. You emailed “Cancel – order 1203” two hours after ordering, we confirmed, and the full amount went back to your original payment method.

Too late to change, still easy to fix

Three days after ordering, you realised the birth date on a baby blanket was wrong. The blanket had already been printed. When it arrived, you returned it within 60 days with our free label and placed a new order with the right date; your refund for the first blanket was issued within 7 days of it reaching us.

8. Tips to get it right the first time

• Type names, dates and messages exactly as they should be printed, including capital letters, accents and apostrophes (“The O’Briens”, “Zoë”).
• For several items, write one line per item: “Blanket: Nana & Pop · Pillow: Est. 1974 · Sweatshirt (M): Big Sister”.
• Say which photo goes on which item and email the photos with your order number right after ordering.
• Use bright, sharp photos; a dark or blurry photo prints dark or blurry.
• Check the Size Guide before choosing a sweatshirt or blanket size.
• Read your confirmation email carefully as soon as it arrives.

9. Changes we cannot make

• Delivery to a country outside the United States, Canada, Australia and New Zealand.
• Edits after printing has begun.
• Changes requested by someone other than the buyer, unless the buyer confirms them by email — this protects your order.

10. Photos you already sent

If you cancel an order after emailing photos, we do not use them for anything else. Photos sent for personalisation are kept only as long as we need them for your order and are deleted 30 days after delivery; for a cancelled order there is no delivery, so simply ask us in your cancellation email to delete them and we will confirm. If you swap a photo within the window, tell us which one to discard so the right picture ends up on the blanket. More detail is in our Privacy Policy.

11. Quick questions about changes

Does the 24-hour window pause at weekends?

No. It is 24 hours on the clock from the time on your order confirmation, every day of the week. Your email simply needs to reach us within that time; our reply may follow on the next business day.

Can I change my order by phone?

We support customers by email only, which also gives both of us a written record of exactly what should be printed. Email support@thecozyprint.shop.

Can I add a name to a blanket after 24 hours?

Not to the order already placed, because it may be printed. You can return the delivered blanket within 60 days with a free label and order a new one with every name included.

I ordered twice by accident. What now?

Email us within 24 hours with both order numbers and tell us which one to cancel. The cancelled order is refunded in full to your original payment method.

Can someone else change the order for me?

For your protection we only act on changes from the buyer. If a family member is handling the details — say your sister is collecting everyone’s sweatshirt sizes — forward her message to us from the email address used at checkout, or copy us in, and add a line confirming it.

Will changing my order delay it?

A change made within the window does not add extra days by itself. If we need to wait for a missing photo or an answer from you, the 1–3 business day processing time starts once we have everything. Delivery then follows within the usual 7–14 business days.

Can I switch to a different design entirely?

Yes, within 24 hours. Tell us the new design or product and the personalisation for it, and we will confirm any price difference before changing anything.

12. Payment questions when you change an order

If a change lowers the order total — say you remove a pillow — we refund the difference to your original payment method. If it raises the total, for example a larger blanket, we will email you before making the change so you can decide. We never ask for card details by email.

13. Contact us

Email support@thecozyprint.shop and we reply within 24 hours on business days. For delivery times, see Shipping & Delivery; for quick answers, visit the FAQs or the Help Center.

The Cozy Print · 171 Oliver St Apt 1, Newark, NJ 07105, US