Help Center
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Quick answers
- Personalise: type names, dates and messages in the checkout order notes box; email photos with your order number.
- Delivery: free to the US, Canada, Australia and New Zealand — 1–3 business days printing, 7–14 business days transit.
- Changes: within 24 hours of ordering.
- Returns: 60 days from delivery, any reason, free return label.
- Refunds: within 7 days of receiving your return.
- Support: support@thecozyprint.shop, reply within 24 hours on business days.
Welcome to the Help Center — think of it as the cozy reading corner of our store, where every guide lives in one place. Pick the topic closest to your question below. Each section gives you the short version and links to the full page. If you still need a hand, we are one email away.
Orders and personalisation
Every blanket, pillow and sweatshirt is printed with your own words or photos after you order. You type the personalisation in the order notes box at checkout — one line per item if you order several — and email any photos to support@thecozyprint.shop with your order number. We print exactly what you write and do not send proofs, so a careful spell-check is the best gift you can give yourself.
- FAQs — personalisation tips, photo advice, how many names fit.
- Cancel or Change an Order — the 24-hour window, step by step.
- Shop — browse every blanket, pillow and sweatshirt.
Writing personalisation that prints beautifully
- Keep lines short for big lettering: “The Bennetts · est. 2014” reads better from across a room than a long sentence.
- Write names exactly as you want them: “Zoë”, “McKenzie”, “O’Brien”.
- Choose one date format and use it everywhere on the order.
- For a set, label each line: “Blanket:”, “Pillow:”, “Sweatshirt 2 (M):”.
Shipping and delivery
We ship from the USA to the United States, Canada, Australia and New Zealand, always free, with no minimum. Printing and packing take 1–3 business days, then the carrier needs 7–14 business days, so most orders arrive about 8–17 business days after ordering. Plan holiday gifts at least four weeks ahead.
- Shipping & Delivery — destinations, timing, planning table for holidays, import charges.
- Order Tracking — enter your order number and email to see the latest status.
Returns and exchanges
You can return anything within 60 days of delivery, for any reason, personalised or not. We send a free return label, even for change-of-mind returns. Exchanges work as a return plus a new order, so the new size or design can be printed straight away.
- Returns & Exchanges Policy — how to start a return, packing tips, exchanges, returns from Canada, Australia and New Zealand.
Refunds
Once your return reaches us, your refund is issued within 7 days to the original payment method — or as store credit if you prefer, which never expires. Orders cancelled within 24 hours are refunded in full.
- Refund Policy — amounts, timing, store credit, bank processing times.
Payments
The payment options available for your order are shown at checkout. Prices are in US dollars; payment is taken when you order; no sales tax is added at our checkout. We never ask for card details by email.
- Payment Methods — how payment works, currency conversion, declined payments.
- Terms of Service — the agreement between you and us.
Products and sizing
Blankets come in several sizes, from a lap throw to a sofa-for-two blanket; pillows in several square sizes; adult sweatshirts in S to 3XL. Exact measurements are on each product page.
- Size Guide — how to measure, choosing between two sizes, blanket and pillow sizing for your space.
- Blankets, Throw Pillows, Sweatshirts — product ranges.
Care in brief
Wash cold on a gentle cycle, inside out for sweatshirts and pillow covers; skip bleach and fabric softener; tumble dry low or hang dry; never iron on the print. The care label on your item always comes first.
Account and privacy
You can order as a guest or create an account to see past orders. Your personalisation photos are used only to print your order and deleted 30 days after delivery. You can ask us to access, correct or delete your information at any time.
- My Account — sign in or create an account.
- Privacy Policy — what we collect, why, and your choices.
Rights and permissions
Please send only photos and words you have the right to use. We do not print logos, characters or other people’s artwork. Rights holders can report concerns through our notice process.
- Intellectual Property Policy — what we can and cannot print.
- DMCA — how to send a copyright notice.
About us and contact
The Cozy Print is based at 171 Oliver St Apt 1, Newark, NJ 07105, US. We support customers by email only and reply within 24 hours on business days.
- About Us — what we make and how.
- Contact Us — how to reach us and what to include.
- Submit a Ticket — a structured way to send your request.
- Sitemap — every page of the store in one list.
Your first order, from start to sofa
New to personalised printing? Here is the whole journey, using a photo blanket for a grandmother’s birthday as the example.
- Choose the piece. Browse Photo Blankets and pick a design and size. If you have nine grandchildren’s photos to fit, a larger blanket gives each face more room.
- Gather your photos. Pick bright, sharp, daylight photos. Send originals rather than screenshots from a group chat.
- Check out. Enter Grandma’s address as the shipping address if it is going straight to her. In the order notes, write “Photo blanket — 9 photos by email, caption: Nana’s Nine, 2026”.
- Email the photos. Send them to support@thecozyprint.shop with your order number in the subject. Tell us the order you would like them in.
- Use your 24 hours. Re-read the confirmation email. Spot a mistake? Email the corrected line now.
- Printing. Your blanket is printed and packed within 1–3 business days.
- Tracking. You receive a tracking number by email; follow it on Order Tracking.
- Delivery. The carrier delivers within 7–14 business days. Most orders arrive about 8–17 business days after ordering.
- Afterwards. If it is not right, you have 60 days to return it with a free label. Photos are deleted 30 days after delivery.
Gifting guide
Sending to someone else
Use the recipient’s address as the shipping address and your own as the billing address. Mention in the order notes if it is a surprise. The confirmation and tracking emails go to you, so you can keep an eye on delivery without spoiling anything.
Sending across a border
Gifts to Canada, Australia and New Zealand ship free, just like US orders. The destination country may charge import duties or taxes according to its own rules, and the carrier may contact the recipient. A friendly heads-up to the recipient avoids surprises.
If the gift is not quite right
The recipient can get in touch with the order number or your name. Returns are free within 60 days of delivery. The refund goes to your original payment method, or the recipient can choose store credit in their name, which never expires.
Choosing between a blanket, a pillow and a sweatshirt
Not sure which piece suits the person you have in mind? A quick way to decide:
- A blanket suits big stories — a photo collage, a long list of grandchildren, a family name for the living room. It is the piece that gets used every evening.
- A pillow suits one strong idea — a single photo, a date, a short line — and fits any shelf, chair or bed. It is also the easiest piece to post to a small apartment.
- A sweatshirt suits a nickname or a role (“Nana”, “Big Brother”, “Dad Est. 2019”) and people who love to wear their family pride. Check the Size Guide first.
- A cozy set — blanket, pillow and sweatshirt together — makes a generous gift for a new home or a milestone birthday, and ships free in one order.
Holiday planning at a glance
| Occasion | Order by (suggested) | Good to know |
|---|---|---|
| Christmas | At least four weeks before December 25 | Carriers are busiest in December; holidays pause the business-day count |
| Thanksgiving (US) | Late October | Canadian Thanksgiving is in October, so plan earlier for Canada |
| Valentine’s Day | Early to mid January | Choose bright photos for couples’ pillows |
| Mother’s Day / Father’s Day | About four weeks before | Dates differ between countries — check the recipient’s |
| Birthdays and anniversaries | About four weeks before | Covers the 8–17 business day estimate with a cushion |
These are suggestions, not guarantees; carrier delays can still happen. See Shipping & Delivery for details.
Common situations, solved
| Situation | What to do | Time limit |
|---|---|---|
| Typo in a name | Email the full corrected line with your order number | Within 24 hours of ordering |
| Forgot to send photos | Email them with your order number | As soon as possible — printing waits for them |
| Wrong shipping address | Email the full new address | Within 24 hours of ordering |
| Want to cancel | Email “Cancel” and your order number | Within 24 hours of ordering |
| Parcel late | Check tracking, then email us | Once the 8–17 business day estimate has passed |
| Size does not fit | Request a free return label, reorder the right size | Within 60 days of delivery |
| Item damaged or misprinted | Email photos for a reprint or refund | Contact us as soon as you notice |
| Changed your mind | Request a free return label | Within 60 days of delivery |
Five questions we hear most
1. Do you send a proof?
No. We print exactly what you type in the order notes. Check carefully; you can change it within 24 hours.
2. Is shipping really free?
Yes — to the United States, Canada, Australia and New Zealand, on every order, with no minimum.
3. Can I return a personalised item?
Yes, within 60 days of delivery, for any reason, with a free return label.
4. When will my refund arrive?
We issue it within 7 days of receiving your return; your bank then posts it on its own timeline.
5. How do I send photos?
Email them to support@thecozyprint.shop with your order number in the subject line, right after you order.
Still stuck?
Email support@thecozyprint.shop with your order number and a short description, or use Submit a Ticket. We reply within 24 hours on business days. If your message is about a change to personalisation, remember the 24-hour window after ordering and write as soon as you can — the time your email reaches us is what counts.