Payment Methods
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Paying at a glance
- Where you see your options: the payment options available for your order are shown on the checkout page before you pay.
- Currency: prices are in US dollars (USD).
- When you are charged: when you place your order.
- Shipping: free to the US, Canada, Australia and New Zealand, so there is no shipping line to pay.
- Sales tax: not added at our checkout.
- Safety: we never ask for card details by email, phone or chat.
Paying for a personalised blanket should feel as relaxed as choosing one. This page explains how payment works at The Cozy Print: where you see the options, when you are charged, what the total includes, how refunds come back to you and how to keep your details safe. It deliberately does not list brand logos — the checkout page is always the up-to-date source for the payment options available to you.
1. How to pay
- Add your blanket, pillow or sweatshirt to the cart and go to checkout.
- Enter your contact details and shipping address in the United States, Canada, Australia or New Zealand.
- Type your personalisation — names, dates, messages, photo instructions — in the order notes box.
- Choose one of the payment options shown in the payment section of the checkout page and follow its steps.
- Review your order summary, then place the order. You receive a confirmation email with your order number.
If no payment option appears at checkout, or a payment does not go through, please do not try repeatedly with different cards. Email support@thecozyprint.shop and we will help.
2. Which payment options are available
The payment options for your order are displayed at checkout. We only show options that are active and working for the store, and we keep this page neutral so it never promises a method that is not available on the day you shop. Payment details are entered on the secure form of the payment provider shown at checkout, not sent to us.
If you need a particular way to pay — for example, you are buying a gift for someone overseas and want to know what will work — write to us before ordering and we will tell you what is currently available.
3. What your total includes
| Item | Included? | Notes |
|---|---|---|
| Product price with your personalisation | Yes | Personalising in the order notes box costs nothing extra |
| Shipping to the US, Canada, Australia, New Zealand | Free | No minimum spend, no code needed |
| Sales tax | Not added at checkout | Our checkout does not add a sales tax line |
| Import duties or taxes (Canada, Australia, New Zealand) | Not included | Depend on the destination country’s rules and may be requested by the carrier or customs |
| Return label | Free when you return | We send a prepaid label within 60 days of delivery |
Currency and bank fees
Prices are in US dollars. If your card or account is in Canadian, Australian or New Zealand dollars, your bank or payment provider converts the amount using its own exchange rate and may add a foreign transaction fee. Those fees are set by your bank, not by us. If you are unsure, check with your bank before ordering.
4. When you are charged
Your payment is taken when you place your order. That is because we start preparing your personalised piece straight away: you have 24 hours to change or cancel, and printing follows within 1–3 business days. If you cancel within 24 hours of ordering, the full amount is refunded to your original payment method.
Pending or duplicate charges
Sometimes a bank shows a temporary “pending” amount — for example, after a payment attempt that did not complete. These usually disappear on their own after a few days, depending on the bank. If you see two charges for one order, email us your order number and the amounts, and we will check straight away.
5. Refunds to your payment method
Refunds always go back to the original payment method used at checkout. They are issued:
- in full when you cancel within 24 hours of ordering;
- within 7 days of us receiving a return (returns are accepted within 60 days of delivery, with a free label);
- as agreed with you by email for damaged, faulty or lost orders.
Once a refund is issued, the time until it appears depends on your bank or payment provider. If you prefer, you can ask for store credit instead; store credit never expires. Full details are in our Refund Policy.
6. Keeping your payment safe
- Our whole site uses an encrypted connection (look for the padlock and “https” in your browser).
- Payment details are handled by the payment provider’s secure form; we do not see or store full card numbers.
- We never ask for card numbers, security codes, passwords or one-time codes by email. If you receive such a request in our name, do not reply — forward it to support@thecozyprint.shop.
- Check that you are on thecozyprint.shop before entering any details.
Fraud checks
To protect customers, an order may occasionally be reviewed before printing. If we need to confirm something, we email you from support@thecozyprint.shop. If we cannot confirm an order, we cancel it and refund the full amount.
7. Paying for a gift
You can pay for an order that ships to someone else: use your own billing details and their shipping address. The order confirmation goes to your email, so the recipient will not see the price unless you share it. If the recipient wants to return the gift, the refund goes to your original payment method, or we can offer store credit in their name.
8. Paying for a set or several items
A cozy set — a blanket, a pillow and a sweatshirt or two — is paid in one checkout, with one payment and one order number. Shipping is free for the whole order. If you later return one piece, only that piece is refunded.
9. From payment to your doorstep
| Moment | What happens | What you can do |
|---|---|---|
| You place the order | Payment is taken and a confirmation email is sent | Check names, dates and the address in the email |
| First 24 hours | Your order waits for any changes | Change or cancel for a full refund |
| Next 1–3 business days | Your piece is printed and packed | Email us with questions; changes are no longer possible |
| Dispatch | Tracking number emailed | Follow it on the Order Tracking page |
| 7–14 business days later | Delivery in the US, Canada, Australia or New Zealand | Within 60 days, return with a free label if it is not right |
10. Paying from Canada, Australia or New Zealand
Customers outside the United States pay the same US dollar prices, with the same free shipping. Three things are worth knowing before you order:
- Conversion: your bank converts US dollars into your currency at its own rate on the day the payment is processed, so the amount on your statement may differ slightly from a quick online conversion.
- Refund amounts: refunds are sent in US dollars. If exchange rates move between your purchase and your refund, the amount in your own currency can be a little higher or lower. That difference is set by exchange rates and your bank, not by us.
- Import charges: any import duty or tax requested on delivery is set by the destination country and is not part of the payment you make to us.
Example: you order a family-name blanket from Wellington for your parents’ anniversary. You pay the US dollar price shown at checkout, your bank converts it to New Zealand dollars, and the blanket travels free of shipping charges. If the carrier contacts your parents about an import charge, that request comes from the New Zealand side and depends on New Zealand’s rules.
11. Receipts and order records
Your order confirmation email is your receipt. It shows the items, the personalisation you typed in the order notes, the total paid and the shipping address. If you created an account, you can also see past orders when you sign in at My Account. If you need a copy of a receipt re-sent — for instance, for your own records — email us with the order number.
12. Prices and promotions
The price you pay is the price shown at checkout when you place the order. If a price changes later, it does not change your order. If we run a promotion with a discount code, the code’s conditions are shown with the promotion, and a code needs to be applied at checkout before payment; it cannot be added to an order afterwards.
13. Common payment situations
My payment was declined
Check the billing address matches the one your bank has on file, that the card has not expired and that there are enough funds. Your bank can tell you why it declined; we cannot see that reason. Then try again or contact us.
I paid but did not receive a confirmation email
Look in your spam or promotions folder. If it is not there, email us with the name and email you used and the time of the order, and we will check.
I want to change how I paid
Within 24 hours of ordering, we can cancel the order with a full refund so you can order again with a different payment option. After that, the order is already in production.
Can I pay by bank transfer or cheque?
Only the options shown at checkout are available. If you have a special situation, email us before ordering.
Can someone else pay for my order?
Yes. A family member can place the order with their own payment details and your address as the shipping address. Just remember that changes, returns and refunds are then handled with the person who paid, and refunds go back to their payment method.
Do you keep my payment details for next time?
We do not store full card numbers. Whether a payment method can be saved for future checkouts depends on the payment provider shown at checkout and the choice you make there.
Is personalisation charged separately?
No. Typing names, dates or a message in the order notes box and sending photos for your order are included in the product price.
14. Disputes and chargebacks
If something has gone wrong with an order, please email us first; it is usually quicker than opening a dispute with your bank. We reply within 24 hours on business days. If you have already opened a dispute, let us know, and we will cooperate with the payment provider and will not refund twice for the same order.
15. Questions
Email support@thecozyprint.shop or use the Submit a Ticket page. For more on our terms, read the Terms of Service or visit the Help Center.
The Cozy Print · 171 Oliver St Apt 1, Newark, NJ 07105, US