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\nThese Terms of Service (“terms”) are the agreement between you and The Cozy Print (“we”, “us”, “our”) when you browse thecozyprint.shop or place an order. We have tried to write them the way we talk to customers: clearly and without surprises. Please read them before ordering, because placing an order means you accept them. If anything is unclear, email support@thecozyprint.shop before you buy.
\nThe Cozy Print sells personalised fleece blankets, throw pillows and sweatshirts online. Our address is 171 Oliver St Apt 1, Newark, NJ 07105, US, and we support customers by email at support@thecozyprint.shop. These terms work together with our Privacy Policy, Shipping & Delivery, Returns & Exchanges Policy, Refund Policy and Cancel or Change an Order pages. If one of those pages describes a topic in more detail, that page applies to that topic.
\nNothing in these terms takes away rights you have under consumer protection laws that apply to you and cannot be waived.
\nWe describe each blanket, pillow and sweatshirt as accurately as we can, including sizes listed on the product page. Product pictures show the design and style; your item will carry your own personalisation. Colours on screen vary between devices, and printed fabric never looks exactly like a backlit screen, so small differences in shade are normal. Photo prints depend on the photo you send: a dark, small or blurry picture prints dark, soft or blurry.
\nSizes and measurements are listed on each product. Our Size Guide explains how to choose. If something does not fit or suit you, the 60-day return window applies.
\nYou personalise your order by typing names, dates, messages and photo instructions in the order notes box at checkout. Photos are emailed to support@thecozyprint.shop with your order number. We print exactly what you write. We do not send proofs or mockups before production, so please check spelling, capitals, punctuation and dates carefully. You can correct personalisation within 24 hours of ordering.
\nBy sending text or photos, you confirm that you have the right to use them and that printing them does not break anyone else’s rights or any law. In particular:
\nWe may decline to print content that we reasonably believe infringes someone’s rights or is unlawful or harmful. If that happens, we will email you; you can change the content within the order or cancel for a full refund. Our Intellectual Property Policy explains more.
\nYou keep ownership of your photos and words. You give us permission to use them only to produce, check and deliver your order and to deal with any return or support request about it. Photos are deleted 30 days after delivery.
\nWhen you place an order, you receive an order confirmation email. A contract between us is formed when we confirm your order by that email. We may decline or cancel an order before printing if a product is unavailable, if there is an obvious pricing error, if we cannot print the personalisation for the reasons in section 4, or if we suspect fraud — in each case you receive a full refund of anything you paid.
\nYou can change or cancel an order within 24 hours of placing it by emailing us with your order number. A cancellation within that window is refunded in full. After 24 hours printing may have begun, so changes and cancellations are no longer possible, but the return window below still applies once your order is delivered. Details are on Cancel or Change an Order.
\nWe ship from the USA to the United States, Canada, Australia and New Zealand, free of charge with no minimum. Processing takes 1–3 business days and transit 7–14 business days. Delivery times are estimates, not guarantees, because they depend on carriers. Ownership of the goods passes to you when the order is delivered to the address you gave us. If a parcel is lost or damaged in transit, contact us and we will help as described on Shipping & Delivery.
\nYou may return any item, including personalised items, within 60 days of delivery for any reason. We provide a free return label, including for change-of-mind returns. Refunds are issued within 7 days of us receiving your return, to the original payment method, or as store credit if you prefer; store credit never expires. Items damaged, faulty or printed differently from your order notes are reprinted or refunded. See the Returns & Exchanges Policy and Refund Policy.
\nFollow the care label: gentle, cold washing and low tumble-drying keep fleece soft and prints bright. We are not responsible for damage caused by washing at high temperatures, bleach, ironing directly on the print, or other use that goes against the care instructions — though we always look at problems fairly.
\nOur designs, product photos, logo, the name The Cozy Print and the text on this website belong to us or our licensors. You may share links to our pages, but you may not copy our designs or content for commercial use without our written permission.
\nWe are responsible for supplying items as described and for fixing problems as set out in our policies. To the extent the law allows:
\nNone of this limits liability that cannot be limited by law, such as liability for fraud, or your statutory rights as a consumer.
\nIf something goes wrong, please email us first. Most problems are solved quickly through our support, and our replies come within 24 hours on business days. If we cannot resolve a dispute together, these terms are governed by the laws of the State of New Jersey, United States, and disputes will be handled by the courts that have jurisdiction there, unless the consumer laws of the country or state where you live give you the right to bring a claim locally.
\nYou can send an order directly to someone else by entering their address as the shipping address. You remain the buyer: the order, any change within 24 hours, returns and refunds are handled with you, and refunds go to your original payment method. If the recipient contacts us directly about a gift, we may offer store credit in their name or ask you to confirm before acting, so that your order is protected. Remember that the carrier or customs authority of a destination country may contact the recipient about import charges for deliveries to Canada, Australia or New Zealand.
\nStore credit may be issued instead of a refund when you ask for it, or by agreement to resolve a support request. Store credit never expires, has no cash value except as required by law, and can be used on any future order at thecozyprint.shop. It cannot be transferred for money or sold.
\nFrom time to time we may offer a discount code or promotion. Each one will state its own conditions, such as an end date or the products it applies to. A promotion only applies to orders placed while it is active, and it cannot be added to an order after it has been placed unless the promotion says otherwise.
\nIf you send us feedback or suggestions, we may use them to improve the store without owing you anything. We will not publish your name, photos or words as a review or testimonial without your clear permission.
\nWe may update these terms from time to time. The version that applies to your order is the one published on the day you placed it. The date at the top of this page shows the latest update.
\nIf a court finds that any part of these terms cannot be enforced, the rest of the terms still apply.
\nThe Cozy Print · 171 Oliver St Apt 1, Newark, NJ 07105, US · support@thecozyprint.shop. We reply within 24 hours on business days. You can also use the Submit a Ticket page or browse the FAQs.
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