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\nEvery blanket, pillow and sweatshirt at The Cozy Print is printed after you order it, with the names, dates or photos you give us. That is why a parcel from us takes a little longer than something pulled off a shelf. This page explains each step between “Place order” and the moment you shake out a new fleece throw on the sofa, so you can plan around a birthday, a holiday or a long-distance surprise without guessing.
\nWe currently deliver to four countries. If your shipping address is in one of them, checkout will show free shipping automatically. If it is somewhere else, checkout will not offer a shipping option, and that is simply because we do not deliver there yet — not an error on your side.
\n| Country | \nShipping cost | \nProcessing | \nTransit estimate | \n
|---|---|---|---|
| United States | \nFree, no minimum | \n1–3 business days | \n7–14 business days | \n
| Canada | \nFree, no minimum | \n1–3 business days | \n7–14 business days | \n
| Australia | \nFree, no minimum | \n1–3 business days | \n7–14 business days | \n
| New Zealand | \nFree, no minimum | \n1–3 business days | \n7–14 business days | \n
Within those countries we deliver to the address you enter at checkout, whether that is a home, a workplace or a parcel collection address. If you are not sure whether a particular address works for a bulky blanket parcel, write to us before ordering and we will tell you what we know.
\nThere are two clocks. The first is processing: the 1–3 business days in which your order is printed with your personalisation, checked against your order notes, folded and packed. The second is transit: the 7–14 business days the carrier needs to bring the parcel to your door. Add them together and most orders arrive within about 8–17 business days.
\nBusiness days are Monday to Friday, excluding public holidays. An order placed late on a Friday evening starts its processing clock on the following Monday. Weekends and holidays also pause the carrier’s count, which is why a parcel can sit quietly in tracking on a Sunday and then move again on Monday morning.
\nSay you order a photo fleece blanket on a Tuesday for your father’s birthday. Processing finishes by Friday at the latest. From the following Monday, the carrier’s 7–14 business days begin, so the blanket should arrive somewhere between the second and the fourth week after you ordered. If the birthday is in ten days, that is too tight to promise; if it is in four weeks, you are comfortably inside the estimate.
\n| Occasion | \nSuggested order date | \nWhy | \n
|---|---|---|
| Christmas | \nAt least four weeks before December 25 | \nCarriers handle their heaviest volumes in December, and holidays pause the business-day count. | \n
| Thanksgiving (US) | \nAt least four weeks before the holiday | \nLeaves room for the full 17 business days plus a weekend or two. | \n
| Valentine’s Day | \nEarly to mid January | \nGives the whole processing and transit window before February 14. | \n
| Birthday or anniversary | \nFour weeks ahead when possible | \nThe estimate is about 8–17 business days; four calendar weeks covers it with a small cushion. | \n
These are planning suggestions, not guarantees. A carrier delay outside our control can still happen, and we would rather tell you honestly than promise a date we cannot control.
\nPersonalised orders do not need an extra waiting step with us, because we do not send proofs or mockups before production. You type the names, dates and message in the order notes box at checkout, and we print exactly what you wrote. If you are adding photos, say so in the order notes and email the photos to support@thecozyprint.shop with your order number in the subject line.
\nThe one thing that can slow an order down is missing information. If your notes say “photo to follow” and no photo arrives, or a name is left blank, we will email you and hold the order until we hear back. The processing clock starts again from your reply, so sending everything at the time of ordering is the quickest route to your sofa.
\nEvery order gets a tracking number by email when it leaves us. You can also check status at any time on the Order Tracking page with your order number and the email used at checkout. Tracking updates come from the carrier, not from us, so there can be gaps of a day or two — especially right after dispatch, at weekends and when a parcel is crossing into Canada, Australia or New Zealand.
\nIf tracking has not moved for several business days, or the estimated delivery date has passed, write to us with your order number. We will look at the carrier record with you and tell you what we see and what we can do next.
\nMost parcels arrive inside the estimate. When one does not, here is how we handle it:
\nWe do not publish a fixed number of days for each of these steps, because carrier investigations vary by country. What we can promise is a reply within 24 hours on business days and a straight answer about what we know.
\nPlease check the shipping address carefully at checkout, including apartment numbers and postcodes. If you notice an error within 24 hours of ordering, we can correct it before printing. After the parcel has shipped we cannot redirect it ourselves, but you can often arrange a redirect through the carrier using the tracking number.
\nIf a parcel comes back to us because the address was incomplete or nobody collected it, we will email you. Together we will decide whether to send it again to a corrected address or to arrange a refund under our Refund Policy.
\nLots of our parcels go straight to the person who will be wrapped up in them. Enter their name and address as the shipping address and your own details as the billing address. If it is a surprise, mention that in the order notes so we know, and keep the order confirmation email for yourself.
\nFor international gifts — a family-name pillow for a daughter in Auckland, say — remember the recipient might be contacted by the carrier about import charges (see the next section). It is kind to give them a heads-up.
\nOrders to Canada, Australia and New Zealand cross a border. Whether any import duty or tax is charged, how much it is and who is asked to pay it depend on the destination country’s rules and the value of the parcel. We do not add these amounts at our checkout. If the carrier or customs authority requests a payment on delivery, it is set by that country, not by us. If you are unsure, write to us before ordering and we will share what we know about your destination.
\nFor United States addresses, there is no border crossing because orders ship from the USA.
\nWhen the parcel arrives, open it soon and check the print. If anything looks wrong — a smudge, a misprint compared with your order notes, or damage from the journey — take a photo and email us. Our Returns & Exchanges Policy explains the next steps, and you have 60 days from delivery to send something back.
\nBefore the first wash, read the care label. A gentle cold wash and a low tumble dry keep fleece plush and printed colours bright for longer.
\nA cozy set — a blanket, a matching pillow and a sweatshirt or two — is one order with one order number, and the same free shipping applies however many pieces you choose. Items are printed separately, so a set may arrive together or in more than one parcel. If there is more than one parcel, each tracking number is emailed to you, and the Order Tracking page shows the details. Please wait until every parcel has arrived before deciding something is missing, and if the estimate has passed, just ask us.
\nFrom November through December our printing queue and every carrier get busier. Our 1–3 business day processing and 7–14 business day transit estimates stay the same, but public holidays in the US, Canada, Australia and New Zealand pause the business-day count. If you are ordering for Christmas, Hanukkah, Thanksgiving or Valentine’s Day, the planning table above is your friend.
\nEmail support@thecozyprint.shop with your order number and we will reply within 24 hours on business days. You can also open a request on the Submit a Ticket page, browse the FAQs or start at the Help Center.
\nThe Cozy Print · 171 Oliver St Apt 1, Newark, NJ 07105, US · support@thecozyprint.shop
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