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\nA blanket with your family’s names on it is personal, and we know that makes people nervous about returns. You do not need to be. If the sweatshirt fits looser than you hoped, the photo on the pillow came out darker than it looked on your phone, or the throw just is not right for the room, you can send it back within 60 days of delivery and we will pay the postage. This page is about the process — how to start a return, how to pack it and what happens next. The money side lives on our Refund Policy.
\nEverything we sell can be returned within 60 days of delivery, personalised or not:
\nWe ask only that the item comes back in a reasonable state: clean, not visibly worn for weeks, and free of pet hair and strong smells. Trying a sweatshirt on at home or laying a blanket across the sofa to see the colour is completely fine. A return that arrives heavily used or damaged after delivery is something we will talk through with you before deciding on the outcome.
\n| Reason | \nReturn label | \nWhat we do | \n
|---|---|---|
| Changed your mind | \nFree, prepaid by us | \nRefund once the return arrives | \n
| Sweatshirt size does not fit | \nFree, prepaid by us | \nRefund, and you reorder the size you want | \n
| Photo looks darker or softer than expected | \nFree, prepaid by us | \nRefund, or we talk through a better photo for a new order | \n
| We printed something different from your order notes | \nFree, prepaid by us | \nReprint with the correct text or a refund — your choice | \n
| Arrived damaged or with a print fault | \nFree, prepaid by us | \nReprint or refund — your choice | \n
| Wrong item in the parcel | \nFree, prepaid by us | \nWe send the right item or refund | \n
One gentle reminder about personalisation: we print exactly what you type in the order notes, and we do not send proofs before production. If a name was misspelt in the notes, we will still accept the return within 60 days, and the label is still free.
\nFold the throw in thirds lengthwise and then roll it from the short end. A rolled blanket fits into a smaller bag and creases less. Pop it into a plastic bag first if the weather is wet.
\nIf your pillow came with an insert, send the cover and the insert back together unless we tell you otherwise. A box gives a pillow a better journey than a thin bag.
\nFold with the print facing inward to protect it. Several sweatshirts from the same order can go in one parcel with one label — just tell us how many you are sending.
\nPlease remove any personal notes, gift cards or extra items you added before sending. We cannot return things that were not part of the order.
\nBecause every piece is printed for you, an exchange works as a return plus a new order. That keeps it simple and quick:
\nOrdering the replacement straight away, rather than waiting for the return to arrive, means the new piece is printed sooner. If you would rather keep the value with us, you can ask for store credit instead of a refund; store credit never expires.
\nYou ordered a size XL “Grandma Bear” sweatshirt as a Christmas gift and it swamps her. Email us within 60 days of delivery, we send the free label, and you order the size L with the same wording in the order notes. The XL comes back to us, and once it arrives the refund for it is issued within 7 days. Our Size Guide explains how to compare a sweatshirt with one she already loves.
\nIf you received one of our pieces as a gift, the person who ordered it should start the return, because the refund goes back to their original payment method. If that is awkward — say the gift came from a cousin overseas — email us with the order number or the name on the packing slip and we will find a kind solution, such as store credit in your name.
\nIf something is not right with your order, we want to fix it. Look over your parcel soon after it arrives. If you find a print fault, a hole or tear, the wrong size or colour, or text that does not match what you wrote, email us with your order number and photos. We will offer a reprint or a refund, and any return postage is free.
\nSome issues come from the journey: a crushed box, a wet parcel, a torn mailer. Photograph the packaging as well as the item — it helps if we need to raise a claim with the carrier.
\nReturns from outside the United States follow the same 60-day window and the same free return label. International returns can take longer to reach us than domestic ones, so please keep your drop-off receipt and tracking number until you see our email confirming the return arrived. We send the label and instructions that fit your country when you get in touch.
\nImport duties or taxes that the destination country charged on the original delivery are set by that country. We cannot promise that they will be refunded by the authority that collected them; if you paid such charges, tell us and we will explain what we can and cannot do.
\nSets are popular — a fleece throw with the family name, a matching pillow and sweatshirts for the grown-ups. If one piece is not right, you do not have to send the whole set back. Tell us which item you are returning, and the refund covers that item only. If you bought several items and want to return all of them, one email starts the whole return and we will tell you whether one label or more is needed.
\nYou ordered a “Gather & Grateful” family-name pillow, a blanket and two sweatshirts for a November visit. The pillow and the blanket are perfect, but one sweatshirt is too snug. Email us with the order number and the word “sweatshirt”, send it back with the free label, and keep the rest. If you want the larger size, place a new order for it.
\n| Step | \nWho | \nTiming | \n
|---|---|---|
| You ask for a return | \nYou | \nAny time within 60 days of delivery | \n
| We reply with instructions and a free label | \nThe Cozy Print | \nWithin 24 hours on business days | \n
| You drop the parcel off | \nYou | \nAs soon as is convenient — keep the receipt | \n
| The parcel travels back | \nCarrier | \nDepends on the carrier and the country | \n
| We confirm it arrived and refund | \nThe Cozy Print | \nRefund within 7 days of receiving the return | \n
The return window is measured from the delivery date shown in tracking. If you ask for your return on day 59, you are inside the window — we will still send the label.
\nWhen the parcel reaches us, we open it, check it is the item from your order and email you. Your refund is then issued within 7 days of us receiving the return, to your original payment method, or as store credit if you asked for it. The Refund Policy explains how long banks and payment providers usually take to show the money.
\nIf the parcel does not arrive, do not worry: send us the tracking number from your drop-off receipt and we will follow it up with the carrier.
\nPhotos you send for a return are used only to sort out that return. Photos you sent for personalisation are deleted 30 days after delivery, so if you want a reprint later, you may need to send the photo again. Our Privacy Policy explains this in full.
\nEmail support@thecozyprint.shop and we reply within 24 hours on business days. You can also visit the Help Center, check the FAQs or see Shipping & Delivery for delivery times.
\nThe Cozy Print · 171 Oliver St Apt 1, Newark, NJ 07105, US
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